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Affiliate marketing

From Wikipedia, the free encyclopedia

 

Affiliate marketing is a method of promoting web businesses (merchants/advertisers) in which an affiliate (publisher) is rewarded for every visitor, subscriber, customer, and/or sale provided through his/her efforts.


Affiliate marketing is also the name of the industry where a number of different types of companies and individuals are performing this form of internet marketing, including affiliate networks, affiliate management companies and in-house affiliate managers, specialized 3rd party vendors and various types of affiliates/publishers who utilize a number of different methods to advertise the products and services of their merchant/advertiser partners.

Affiliate marketing overlaps with other internet marketing methods to some degree, because affiliates are using the same methods as most of the merchants themselves do. Those methods include organic search engine optimization, paid search engine marketing, email marketing and to some degree display advertising.


Affiliate marketing - using one site to drive traffic to another - is the stepchild of online marketing. While search engines, e-mail and RSS capture much of the attention of online retailers, affiliate marketing, despite lineage that goes back almost to the beginning of online retailing, carries a much lower profile. Yet affiliates continue to play a fundamental role in e-retailers' marketing strategies.[1]

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Compensation methods

 
Main article: Compensation methods

Predominant compensation methods in affiliate marketing

80% of affiliate programs today use revenue share (Cost per sale) as compensation method. The remaining 19% use Cost Per Action.[2]

Diminished compensation methods

The use of pay per click and pay per impression (CPM) in traditional affiliate marketing is far less than 1% today and negligible.

CPM requires from the publisher only to load the advertising on his website and show it to his visitors in order to get paid commission, while CPC requires one additional step in the conversion process to generate revenue for the publisher. Visitors must not only made aware of the ad, but also pursue them to click on it and visit the advertisers website.

CPC used to be more common in the early days of affiliate marketing, but diminished over time due to click fraud issues that are very similar to the click fraud issues modern search engines are facing today.contextual advertising, such as Google AdSense are not considered in this statistic. It is not specified yet, if contextual advertising can be considered affiliate marketing or not.

Compensation methods for other online marketing channels

Pay per click is predominant as compensation model for pay per click search engines and their contextual advertising platforms, while pay per impression is the predominant compensation model for display advertising. CPM is used as compensation method by Google for their AdSense/AdWords feature "Advertise on this website", but an exception in search engine marketing.


While search engines only recently started experimenting with compensation structures of traditional affiliate marketing, such as pay per action/CPA,[3] they did display advertising, offering CPA as early as 1998.[4] By the end of 2006 did the share of the CPA/performance pricing mode (47%) catch up with the CPM pricing mode (48%)[5] and will become the dominant pricing mode for display advertising, if the trend of the last 9 years will continue in 2007.[6]

CPM/CPC versus CPA/CPS (performance marketing)

In the case of CPM or CPC, the publisher does not care if the visitor is the type of audience that the advertiser tries to attract and is able to convert, because the publisher already earned his commission at this point. This leaves the greater, and, in case of CPM, the full risk and loss (if the visitor can not be converted) to the advertiser.

CPA and CPS require that referred visitors do more than visiting the advertisers website in order for the affiliate to get paid commission. The advertiser must convert that visitor first. It is in the best interest for the affiliate to send the best targeted traffic to the advertiser as possible to increase the chance of a conversion. The risk and loss is shared between the affiliate and the advertiser.

For this reason affiliate marketing is also called "performance marketing", in reference to how employees that work in sales are typically being compensated. Employees in sales are usually getting paid sales commission for every sale they close and sometimes a performance incentives for exceeding targeted baselines.[7] Affiliates are not employed by the advertiser whose products or services they promote, but the compensation models applied to affiliate marketing are very similar to the ones used for people in the advertisers' internal sales department.

The phrase, "Affiliates are an extended sales force for your business", which is often used to explain affiliate marketing, is not 100% accurate. The main difference between the two is that affiliate marketers cannot, or not much influence a possible prospect in the conversion process, once the prospect was sent away to the advertisers website. The sales team of the advertiser on the other hand does have the control and influence, up to the point where the prospect signs the contract or completes the purchase.

Multi tier programs (and affiliate marketing is not ...)

Some advertisers offer multi-tier programs that distribute commission into a hierarchical referral network of sign-ups and sub-partners. In practical terms: publisher "A" signs up to the program with an advertiser and gets rewarded for the agreed activity conducted by a referred visitor. If publisher "A" attracts other publishers ("B", "C", etc.) to sign up for the same program using her sign-up code all future activities by the joining publishers "B" and "C" will result in additional, lower commission for publisher "A".

Snowballing, this system rewards a chain of hierarchical publishers who may or may not know of each others' existence, yet generate income for the higher level signup. This sort of structure has been successfully implemented by a company called Quixtar.com, a division of Alticor, the parent company of Amway. Quixtar has implemented a network marketing structure to implement its marketing program for major corporations such as Barnes & Noble, Office Depot, Sony Music and hundreds more.

This is not considered affiliate marketing. Two-tier programs exist in the minority of affiliate programs; most are simply one-tier. Programs beyond 2-tier are not considered affiliate programs, but rather multi-level marketing (MLM) or network marketing.

Even though Quixtar compensation plan is network marketing & wouldn't be considered 'affiliate marketing', the big company partners are considered and call themselves affiliates. Therefore, you may argue that the Quixtar company is the affiliate marketer for its partner corporation.

Affiliate marketing history

A brief history of affiliate marketing

The concept of revenue sharing, paying commission for referred business, predates affiliate marketing and the internet. The translation of the revenue share principles to electronic commerce on the internet happened almost four years after the World Wide Web was born in November 1994 when CDNow launched its BuyWeb program.

With its BuyWeb program, CDNow was the first to introduce the concept of an affiliate or associate program with its idea of click-through purchasing through independent, online storefronts.

CDNow.com had the idea that music-oriented web sites could review or list albums on their pages that their visitors might be interested in purchasing and offer a link that would take the visitor directly to CDNow to purchase them. The idea for this remote purchasing originally arose because of conversations with a music publisher called Geffen Records in the fall of 1994. The management at Geffen Records wanted to sell its artists’ CDs directly from its site but did not want to do it itself. Geffen Records asked CDNow if it could design a program where CDNow would do the fulfillment.

Geffen Records realized that CDNow could link directly from the artist on its Web site to Geffen’s web site, bypassing the CDNow home page and going directly to an artist’s music page.[8]

Amazon.com launched their associate program in July 1996. Amazon associates would place banner or text links on their site for individual books or link directly to the Amazon’s home page.

When visitors clicked from the associate’s site through to Amazon.com and purchased a book, the associate received a commission. Amazon.com was not the first merchant to offer an affiliate program, but their program was the first that became widely known and served as a reference for the many programs that followed thereafter.[9]

Historic development of affiliate marketing

Affiliate marketing has grown quickly since its inception. The e-commerce website, viewed as a marketing toy in the early days of the web, became an integrated part of the overall business plan and in some cases grew to a bigger business than the existing offline business. According to one report, total sales generated through affiliate networks in 2006 was £2.16 billion in the UK alone. The estimates were £1.35 billion in sales in 2005.[10] MarketingSherpa's research team roughly estimates affiliates worldwide will earn $6.5 billion in bounty and commissions in 2006. This includes retail, personal finance, gaming and gambling, travel, telecom, 'Net marketing' education offers, subscription sites, and other lead generation, but it does not include contextual ad networks such as Google AdSense.[11]

Currently the most active sectors for affiliate marketing are the adult, gambling and retail sectors.[12] The three sectors expected to experience the greatest growth are the mobile phone, finance and travel sectors.[12] Hot on the heels of these are the entertainment (particularly gaming) and internet-related services (particularly broadband) sectors. Also several of the affiliate solution providers expect to see increased interest from B2B marketers and advertisers in using affiliate marketing as part of their mix.[12] Of course, this is constantly subject to change.

Affiliate marketing from the advertiser perspective

Affiliate marketing pros and cons

Merchants like affiliate marketing,[13] because in most cases, it is a "pay for performance model", meaning the merchant does not incur a marketing expense unless results are realized, excluding the initial setup and development of the program. Some businesses owe much of their growth and success to this marketing technique, one example being Amazon.com, especially small and midsize businesses. However, unlike display advertising, affiliate marketing is not easily scalable.

Affiliate program implementation options

Some merchants run their own affiliate programs (In House) while others use third party services provided by intermediaries to track traffic or sales that are referred from affiliates. (see outsourced program management) Merchants can choose from two different types of affiliate management solutions, standalone software or hosted services typically called affiliate networks.

Affiliate management and program management outsourcing

 
Main article: Affiliate manager

Successful affiliate programs require a lot of maintenance and work. The number of affiliate programs just a few years back was much smaller than it is today. Having an affiliate program that is successful is not as easy anymore. The days when programs could generate considerable revenue for the merchant even if they were poorly or not at all managed ("auto-drive") is over.

Those uncontrolled programs were one of the reasons why some of the not so positive examples of affiliates were able to do what they did (spamming,[14] trademark infringement, false advertising, "cookie cutting", typosquatting[15] etc.)

The increase of number of internet businesses in combination with the increased number of people that trust the current technology enough to do shopping and business online caused and still causes a further maturing of affiliate marketing. The opportunities to generate considerable amount of profit in combination with a much more crowded marketplace filled with about equal quality and sized competitors made it harder for merchants to get noticed, but at the same time the rewards if you get noticed much larger.

Internet advertising industry became much more professional and online media is in some areas closing the gap to offline media, where advertising is highly professional and very competitive for a lot of years already. The requirements to be successful are much higher than they were in the past. Those requirements are becoming often too much of a burden for the merchant to do it successfully in-house. More and more merchants are looking for alternative options which they find in relatively new outsourced (affiliate) program management or OPM companies that were often founded by veteran affiliate managers and network program managers.[16]

The OPM are doing this highly specialized job of affiliate program management for the merchant as a service agency very much like Ad agencies are doing the job to promote a brand or product in the offline world today.

For further reference see the Wikipedia article about affiliate manager and affiliate program management.

Types of publisher (affiliate) websites

Affiliate sites are often categorized by merchants (advertisers) and affiliate networks. The main categories are:

Finding affiliate partners (advertisers)

Affiliate networks that have already a number of advertisers usually also have a large number of publishers already. This large pool of affiliates could be recruited or they might even apply to the program by themselves.

Relevant sites that attract the same audiences as the advertiser is trying to attract, but are not competing with the advertiser are potential affiliate partners as well. Even vendors or the existing customers could be recruited as affiliate, if it makes sense and is not violating any legal restrictions or regulations.

Finding affiliate programs (publishers)

Affiliate programs directories are one way to find affiliate programs, another one are large affiliate networks that provide the platform for dozens or even hundreds of advertisers.

Past and current affiliate marketing issues

Companies and websites in affiliate marketing
Companies and websites in affiliate marketing

In the early days of affiliate marketing, there was very little control over what affiliates were doing, which was abused by a large number of affiliates. Affiliates used false advertisements, forced clicks to get tracking cookies set on users' computers, and adware, which displays ads on computers. Many affiliate programs were poorly managed.

Email spam

In its early days many internet users held negative opinions of affiliate marketing due to the tendency of affiliates to use spam to promote the programs in which they were enrolled.[17] As affiliate marketing has matured many affiliate merchants have refined their terms and conditions to prohibit affiliates from spamming.

Search engine spam / spamdexing

There used to be much debate around the affiliate practice of spamdexing and many affiliates have converted from sending email spam to creating large volumes of autogenerated webpages, many-a-times, using product data-feeds provided by merchants. Each devoted to different niche keywords as a way of SEOing their sites with the search engines. This is sometimes referred to as spamming the search engine results. Spam is the biggest threat to organic search engines whose goal is to provide quality search results for keywords or phrases entered by their users. Google's algorithm update dubbed "BigDaddy" in February 2006 which was the final stage of Google's major update dubbed "Jagger" which started mid-summer 2005 specifically targeted this kind of spam with great success and enabled Google to remove a large amount of mostly computer generated duplicate content from its index.

Sites made up mostly of affiliate links are usually badly regarded as they do not offer quality content. In 2005 there were active changes made by Google whereby certain websites were labeled as "thin affiliates"[18] and were either removed from the index, or taken from the first 2 pages of the results and moved deeper within the index. In order to avoid this categorization, webmasters who are affiliate marketers must create real value within their websites that distinguishes their work from the work of spammers or banner farms with nothing but links leading to the merchant sites.

Affiliate links work best in the context of the information contained within the website. For instance, if a website is about "How to publish a website", within the content an affiliate link leading to a merchant's ISP site would be appropriate. If a website is about sports, then an affiliate link leading to a sporting goods site might work well within the content of the articles and information about sports. The idea is to publish quality information within the site, and to link "in context" to related merchant's sites.

Adware

Adware is still an issue today, but affiliate marketers have taken steps to fight it. AdWare is not the same as spyware although both often use the same methods and technologies. Merchants usually had no clue what adware was, what it did and how it was damaging their brand. Affiliate marketers became aware of the issue much more quickly, especially because they noticed that adware often overwrites their tracking cookie and results in a decline of commissions. Affiliates who do not use adware became enraged by adware, which they felt was stealing hard earned commission from them. Adware usually has no valuable purpose or provides any useful content to the often unaware user that has the adware running on his computer. Affiliates discussed the issues in various affiliate forums and started to get organized. It became obvious that the best way to cut off adware was by discouraging merchants from advertising via adware. Merchants that did not care or even supported adware were made public by affiliates, which damaged the merchants' reputations and also hurt the merchants' general affiliate marketing efforts. Many affiliates simply "canned" the merchant or switched to a competitor's affiliate program. Eventually, affiliate networks were also forced by merchants and affiliates to take a stand and ban certain adware publishers from their network.

Resulting from this were the Code of Conduct by Commission Junction/BeFree and Performics,[19] LinkShare's Anti-Predatory Advertising Addendum[20] and ShareASale's complete ban of software applications as medium for affiliates to promote advertiser offers.[21] Regardless of the progress made is adware still an issue. This is demonstrated by the the class action lawsuit against ValueClick and its daughter company Commission Junction on April 20, 2007.[22]

Trademark bidding / PPC

Affiliates were among the earliest adopters of pay-per-click advertising when the first PPC search engines like Goto.com (which became later Overture.com, acquired by Yahoo! in 2003) emerged during the end of the nineteen-nineties. Later in 2000 Google launched their PPC service AdWords which is responsible for the wide spread use and acceptance of PPC as an advertising channel. More and more merchants engaged in PPC advertising, either directly or via a search marketing agency and realized that this space was already well occupied by their affiliates. Although this fact alone did create channel conflicts and hot debate between advertisers and affiliates, was the biggest issue the bidding on advertisers names, brands and trademarks by some affiliates. A larger number of advertisers started to adjust their affiliate program terms to prohibit their affiliates from bidding on those type of keywords. Some advertisers however did and still do embrace this behavior of their affiliates and allow them, even encourage them, to bid an any term they like, including the advertisers trademarks.

Lack of self regulation

Affiliate marketing is driven by entrepreneurs who are working at the forefront of internet marketing. Affiliates are the first to take advantage of new emerging trends and technologies where established advertisers do not dare to be active. Affiliates take risks and "trial and error" is probably the best way to describe how affiliate marketers are operating. This is also one of the reasons why most affiliates fail and give up before they "make it" and become "super affiliates" who generate $10,000 and more in commission (not sales) per month. This "frontier" life and the attitude that can be found in such type of communities is probably the main reason, why the affiliate marketing industry is not able to this day to self-regulate itself beyond individual contracts between advertiser and affiliate. The 10+ years history since the beginning of affiliate marketing is full of failed attempts[23] to create an industry organization or association of some kind that could be the initiator of regulations, standards and guidelines for the industry. Some of the failed examples are the Affiliate Union, iAfma, USAMC, Affiliate Marketing Advertising Board and Affiliate Marketing Trade Association.

The only places where the different people from the industry, affiliates/publishers, merchants/advertisers, networks and 3rd party vendors and service providers like outsources program managers come together at one location are either online forums and industry trade shows. The forums are free and even small affiliates can have a big voice at places like that, which is supported by the anonymity that is provided by those platforms. Trade shows are not anonymous, but a large number, in fact the greater number (quantitative) of affiliates is not able to attend those events for financial reasons. Only performing affiliates can afford the often hefty price tags for the event passes or get it sponsored by an advertisers they promote.

Because of the anoymity of forums, the only place where you are to get the majority (quantitative) of people in the industry together, is it almost impossible to create any form of legally binding rule or regulation that must be followed by everybody in the industry. Forums had only very few successes in their role as representant of the majority in the affiliate marketing industry. The last example[24] of such a success was the halt of the "CJ LMI" ("Commission Junction Link Management Initiative") in June/July 2006, when a single network tried to impose on their publishers/affiliates the use of Javascript tracking code as a replacement for common HTML links.

Lack of industry standards

Training and certification

There are no industry standards for training and certification in affiliate marketing.[25] There are training courses and seminars that result in certifications. Some of them are also widely accepted, which is mostly because of the reputation of the person or company who is issuing the certification. Affiliate marketing is also not a subject taught in universities. Only few college teachers work with internet marketers to introduce the concept of affiliate marketing to students majoring in marketing for example.[26]

Education happens mostly in "real life" by just doing it and learning the details as you go. There are a number of books available, but readers have to watch out, because some of the so-called "how-to" or "silver bullet" books teach how to manipulate holes in the Google algorithm, which can quickly become out of date[26] or that advertisers do not permit anymore some of the strategies endorsed in the books.[27]

OPM companies usually mix formal with informal training, and do a lot of their training through group collaboration and brainstorming. Companies also try to send each marketing employee to the industry conference of their choice.[28]

Other resources used include web forums, blogs, podcasts, video seminars and specialty websites that try to teach individuals to learn affiliate marketing, such as Affiliate Classroom, whose founder Anik Singal won the first place and $15,000 in the Young Alumni Category of the University of Maryland $50K Business Plan Competition in 2006.[29]

Code of Conduct

 
Main article: Code of Conduct (affiliate marketing)

CPA networks "threat"

Affiliate marketers usually avoid this topic as much as possible, but when it is being discussed, then are the debates explosive and heated to say the least.[30][31][32] The discussion is about CPA networks (CPA = Cost per action) and their impact on "classic" affiliate marketing. Traditional affiliate marketing is resources intensive and requires a lot of maintenance. Most of this includes the management, monitoring and support of affiliates. Affiliate marketing is supposed to be about long-term and mutual benefitial partnerships between advertisers and affiliates. CPA networks on the other hand eliminate the need for the advertiser to build and maintain relationships to affiliates, because that task is performed by the CPA network for the advertiser. The advertiser simply puts an offer out, which is in almost every case a CPA based offer, and the CPA networks take care of the rest by mobilizing their affiliates to promote that offer. CPS or revenue share offers are rarely be found at CPA networks, which is the main compensation model of classic affiliate marketing..

The name "affiliate marketing"

Voices in the industry are getting louder[33] that recommend a renaming of affiliate marketing. The problem with the word affiliate marketing is that it is often confused with network-marketing or multi-level marketing what it is absolutely not. "Performance marketing" is one of the alternative names that is used the most, but other recommendations were made as well,[34] but who is to decide about the change of a name of a whole industry. Something like that was attempted years ago for the search engine optimization industry, an attempt that obviously failed since it is still called SEO today.[35][36]

Affiliate marketing and Web 2.0

The rise of blogging, interactive online communities and other new technologies, web sites and services based on the concepts that are now called Web 2.0 have impacted the affiliate marketing world as well. The new media allowed merchants to get closer to their affiliates and improved communication between each other.[37][38] New developments have made it harder for unscrupulous affiliates to make money. Emerging black sheep are detected and made known to the affiliate marketing community with much greater speed and efficiency.


References

  1. ^ Guide to E-Commerce Technology 2007-08 Edition by Internet Retailer
  2. ^ AffStat Report 2007. Based on survey responses from almost 200 affiliate managers from a cross-section of the industry
  3. ^ March 3, 2007, Pay-per-action beta test introduction, Google's Inside AdWords Blog, retrieved June 25, 2007
  4. ^ May 3, 1999, Internet Advertising Revenue more than double in 1998, IAB - Interactive Advertising Bureau, retrieved June 25, 2007
  5. ^ September 25, 2006, IAB/PwC Release First Half 2006 Internet Ad Revenue Figures, IAB - Interactive Advertising Bureau, retrieved June 25, 2007
  6. ^ IAB/PwC Ad Revenue Reports, industry stats and figures since 1996, IAB - Interactive Advertising Bureau, retrieved June 25, 2007
  7. ^ CellarStone Inc. (2006), Sales Commission, QCommission.com, retrieved June 25, 2007
  8. ^ Jason Olim, Matthew Olim and Peter Kent, "The Cdnow Story: Rags to Riches on the Internet", Top Floor Publishing, January 1999 ISBN 0-9661-0326-2
  9. ^ Frank Fiore and Shawn Collins, "Successful Affiliate Marketing for Merchants" , from pages 12,13 and 14. QUE Publishing, April 2001 ISBN 0-7897-2525-8
  10. ^ October 2006, Affiliate Marketing Networks Buyer's Guide (2006), Page 6, e-Consultancy.com, retrieved June 25, 2007
  11. ^ Anne Holland, Publisher (January 11 2006), Affiliate Summit 2006 Wrap-Up Report -- Commissions to Reach $6.5 Billion in 2006, MarketingSherpa, retrieved on May 17 2007
  12. ^ a b c February 2007, Internet Statistics Compendium 2007, Pages 149-150, e-Consultancy, retrieved June 25, 2007
  13. ^ Tom Taulli (09.November,2005), Creating A Virtual Sales Force, Forbes.com Business,Retrieved May 14, 2007
  14. ^ Danny Sullivan (June 27 2006), The Daily SearchCast News from June 27 2006, WebmasterRadio.fm, retrieved May 17 2007
  15. ^ Wayne Porter (September 06 2006), NEW FIRST: LinkShare- Lands' End Versus The Affiliate on Typosquatting, ReveNews.com, retrieved on May 17 2007
  16. ^ Jennifer D. Meacham (July/August 2006),Going Out Is In, Revenue Magazine, published by Montgomery Research Inc, Issue 12., Page 36
  17. ^ Ryan Singel (October 02 2005), Shady Web of Affiliate Marketing, Wired.com, retrieved May 17 2007
  18. ^ Spam Recognition Guide for Raters (Word document) supposedly leaked out from Google in 2005. The authenticity of the document was neither acknowledged nor challenged by Google.
  19. ^ December 10, 2002, Online Marketing Service Providers Announce Web Publisher Code of Conduct (contains original CoC text), CJ.com, retrieved June 26, 2007
  20. ^ December 12, 2002, LinkShare's Anti-Predatory Advertising Addendum, LinkShare.com, retrieved June 26, 2007
  21. ^ ShareASale Affiliate Service Agreement, ShareASale.com, retrieved June 26, 2007
  22. ^ April 20, 2007, AdWare Class Action Lawsuit against - ValueClick, Commission Junction and BeFree, Law Firms of Nassiri & Jung LLP and Hagens Berman, retrieved from CJClassAction.com on June 26, 2007
  23. ^ Carsten Cumbrowski (November 04 2006),Affiliate Marketing Organization Initiative Vol.2 - We are back to Step 0, Reve News, retrieved May 17 2007
  24. ^ May 2006, New Javascript Links? main discussion thread to CJ's LMI, ABestWeb, retrieved on May 17 2007
  25. ^ Affiliate Manager Training Courses, Affiliate Bootcamps and Self Learning, Cumbrowski.com, retrieved June 26, 2007
  26. ^ a b Alexandra Wharton (March/April 2007), Learning Outside the Box, Revenue Magazine, Issue: March/April 2007, Page 58, link to online version retrieved June 26, 2007
  27. ^ Shawn Collins (June 9, 2007), Affiliate Millions - Book Report, AffiliateTip Blog, retrieved June 26, 2007
  28. ^ March/April 2007, How Do Companies Train Affiliate Managers? (Web Extra), RevenueToday.com, retrieved June 26, 2007
  29. ^ April 10, 2006, UM Announces $50K Business Plan Competition Winners, University of Maryland
  30. ^ Jeff Molander (November 15, 2006), Are CJ and Linkshare Worth Their Salt?, CostPerNews.com, retrieved May 17 2007
  31. ^ November 17 2006, Affiliate Networks vs CPA Networks- Official statements to CostPerNews.com post from 11/15/2006 and comments, CostPerNews.com, retrieved May 17 2007
  32. ^ January 2006, There Must Be a Better Way - Thread at ABestWeb affiliate marketing forums, ABestWeb, retrieved May 17 2007
  33. ^ Vinny Lingham (11.October, 2005), Profit Sharing - The Performance Marketing Model of the Future,Vinny Lingham's Blog, retrieved on 14.May, 2007
  34. ^ Jim Kukral (18.November, 2006), Affiliate Marketing Lacks A Brand - Needs A New Name, Reve News, retrieved on 14.May, 2007
  35. ^ Danny Sullivan (5.November, 2001), Congratulations! You're A Search Engine Marketer!, Search Engine Watch, retrieved on 14.May, 2007
  36. ^ Danny Sullivan (3.December, 2001), Search Engine Marketing: You Like It, You Really Like It, Search Engine Watch, retrieved on 14.May, 2007
  37. ^ Dion Hinchcliff (15.July, 2006),Web 2.0's Real Secret Sauce: Network Effects,SOA Web Services Journal, retrieved on 14.May, 2007
  38. ^ Dion Hinchcliff (29.January, 2007), Social Media Goes Mainstream, SOA Web Services Journal, retrieved on 14.May, 2007